Terms and Conditions

Last updated: March 9, 2026

1. About Kalo Cleaning

Kalo Cleaning ("Kalo," "we," "us") is a commercial cleaning coordination service. We connect businesses with vetted, independent cleaning professionals. Kalo is not a cleaning company — we do not employ cleaners directly. All cleaning services are performed by independent subcontractors matched to your needs by Kalo.

2. Acceptance of Terms

By using our website, submitting a quote request, or entering into a service agreement, you agree to these Terms and Conditions. We may update these terms at any time by posting the revised version on our website. Continued use of our services after changes constitutes acceptance.

3. Services

Kalo coordinates commercial cleaning services including office cleaning, medical facility cleaning, retail space cleaning, co-working space cleaning, deep cleaning, and move-in/move-out cleaning. Services are available in the New York City metropolitan area and TriState region (NY, NJ, CT). All services are subject to subcontractor availability.

4. Quotes and Booking

Submitting a quote request through our website or contacting us by phone or email initiates a consultation — it does not create a binding agreement. A service agreement is formed only when both parties confirm the scope, schedule, and pricing in writing (including email confirmation).

5. Cancellation and Rescheduling

Cancellations made 24 hours or more before a scheduled service incur no fee. Cancellations made less than 24 hours before a scheduled service may be subject to a cancellation fee equal to 50% of the service cost. Rescheduling requests are accommodated subject to availability.

6. Subcontractor Relationship

All cleaning work is performed by independent subcontractors, not Kalo employees. Kalo vets subcontractors for reliability, insurance coverage, and quality standards, but does not control the specific methods or means by which cleaning services are performed. Each subcontractor is required to carry general liability insurance (minimum $1,000,000 per occurrence), provide their own supplies and equipment, and adhere to Kalo quality standards. Kalo is not liable for the acts, omissions, or negligence of subcontractors beyond our role in vetting and coordination.

7. Client Responsibilities

You agree to provide accurate information about your facility (size, access, special requirements), ensure safe access to the premises on scheduled service dates, secure valuables and sensitive materials before each service, and report any issues or damage within 48 hours of a completed service.

8. Payment

Invoices are issued monthly for recurring services or upon completion for one-time services. Payment is due within 30 days of invoice date. Accepted methods include ACH, credit card, or other methods specified in your service agreement. Late payments may incur a fee of 1.5% per month on the outstanding balance.

9. Satisfaction Guarantee

If you are unsatisfied with a cleaning service, contact us within 48 hours. We will arrange a re-clean at no additional cost. If the issue persists, we will reassign a different subcontractor to your account.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KALO'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO OUR SERVICES IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. KALO IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Indemnification

You agree to indemnify and hold Kalo harmless from claims arising from: (a) inaccurate information you provided about your facility, (b) your negligence, or (c) your breach of these terms.

12. Non-Solicitation

You agree not to directly hire or engage any Kalo subcontractor for cleaning services outside of the Kalo platform for a period of 12 months following your last service with Kalo. Violation of this clause will result in a referral fee equal to 3 months of the average monthly service value.

13. Intellectual Property

All content on kalocleaning.com — including text, design, logos, and images — is owned by Kalo. You may not reproduce or distribute any content without written permission.

14. Governing Law

These terms are governed by the laws of the State of New York. Any disputes shall be resolved in the courts of New York County, New York.

15. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including severe weather, government orders, public health emergencies, or building access restrictions.

16. Contact

For questions about these terms, email hello@kalocleaning.com or visit kalocleaning.com.