Privacy Policy

Last updated: March 9, 2026

1. Who We Are

Kalo Cleaning ("Kalo," "we," "us") operates kalocleaning.com and provides commercial cleaning coordination services in the New York City metropolitan area and TriState region.

2. Information We Collect

Information you provide: name, company name, email address, phone number, facility address, and service requirements (via quote forms, emails, or phone calls). Information collected automatically: IP address, browser type, device type, pages visited, time on site, referral source, and cookies.

3. How We Use Your Information

We use your information to respond to quote requests and service inquiries, schedule and coordinate cleaning services, send service confirmations and follow-ups, improve our website and services, and comply with legal obligations. We do not send marketing emails unless you opt in.

4. Information Sharing

We share your information only when necessary to provide our services. Subcontractors receive your facility name, address, and access instructions — only what they need to perform the service. Service providers such as website hosting, analytics, and payment processing tools help us operate. We may disclose information in response to lawful requests or to protect our legal rights. We do not sell your personal information to third parties.

5. Cookies

Our website uses cookies for essential site functionality and security, and for analytics to understand how visitors use our site. You can disable cookies through your browser settings. Disabling cookies may affect site functionality.

6. Data Security

We maintain reasonable security measures to protect your information, including encrypted connections (HTTPS), access controls, and secure data storage. This is consistent with our obligations under the New York SHIELD Act. In the event of a data breach affecting your personal information, we will notify you within the timeframe required by New York law.

7. Data Retention

Quote and contact form data is retained for 3 years. Service records and invoices are retained for 7 years for tax and accounting requirements. Analytics data is retained per our analytics provider's settings.

8. Your Rights

You may request to know what personal data we hold about you, request correction of inaccurate data, request deletion of your data (where legally feasible), and opt out of marketing communications at any time. To exercise any of these rights, email us at hello@kalocleaning.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are directed at businesses, not individuals under 18. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this policy at any time. The revised version will be posted on our website with an updated effective date.

12. Contact

For privacy questions or data requests, email hello@kalocleaning.com or visit kalocleaning.com.